Shipping policy

Shipping Policy

Last updated: 13 September 2026

At Viora Cosmetics, we aim to make your shopping experience as smooth and convenient as possible. We currently offer delivery within South Africa.

1. Delivery Areas

We deliver nationwide across South Africa, including major cities, towns and surrounding areas.

Some remote areas may require additional delivery time or may be subject to additional courier charges.

2. Processing Time

Orders are processed after successful payment has been received.

Please allow 1–3 business days for your order to be processed and prepared for dispatch.

Orders are not normally processed on weekends or public holidays.

3. Delivery Time

Once your order has been dispatched, delivery generally takes approximately 8–11 business days.

Please note that delivery times are estimates and are not guaranteed.

Delivery may take longer due to:

Courier delays
Public holidays
Weekends
Weather conditions
High-volume periods
Strikes or service disruptions
Remote delivery locations
Incorrect or incomplete delivery information
Circumstances outside of our reasonable control

4. Shipping Costs

Shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the delivery address, order size, weight and delivery service selected.

Any applicable free-shipping promotions will be clearly displayed on our website or at checkout.

5. Tracking

Where a tracking number is available, customers will receive their tracking information once the order has been dispatched.

Please allow some time for tracking information to become active after the parcel has been handed to the courier.

6. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address, telephone number and other required contact information.

Viora Cosmetics cannot be held responsible for delivery delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

If a parcel is returned to us because the customer provided incorrect delivery information, additional delivery charges may apply before the parcel can be resent.

7. Delayed Deliveries

While we work with our delivery partners to ensure orders arrive within the estimated delivery period, Viora Cosmetics cannot guarantee a specific delivery date.

If your order has not arrived within the estimated delivery period, please contact us so that we can assist with checking the status of your shipment.