Terms of service

Terms of Service

Last updated: 13 September 2026

Welcome to Viora Cosmetics.

These Terms of Service govern your use of the Viora Cosmetics website and your purchase of products from our online store. By accessing our website or placing an order, you agree to these Terms of Service.

Please read them carefully before using our website or purchasing any products.

1. About Viora Cosmetics

Viora Cosmetics is an online beauty store offering cosmetics, beauty products, hair products, beauty accessories, nail products and beauty tools.

We reserve the right to update, change, suspend or discontinue products, services, prices or website content at any time.

2. Website Use

By using our website, you confirm that:

The information you provide is accurate and complete.
You will use our website only for lawful purposes.
You will not use our website for fraudulent or abusive activity.
You will not attempt to interfere with, damage or gain unauthorised access to our website or systems.

We reserve the right to refuse or cancel orders where fraudulent, unlawful or abusive activity is suspected.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements and other information displayed on our website are accurate.

However, colours may appear differently depending on your device, monitor or screen settings.

Product packaging, appearance and specifications may occasionally vary from the photographs shown on our website.

4. Cosmetics & Beauty Products

Customers are responsible for checking the product description, ingredients, warnings and instructions before purchasing or using a cosmetic or beauty product.

If you have known allergies, sensitivities or other concerns regarding an ingredient, you should review the ingredients carefully and, where appropriate, seek advice from a qualified healthcare professional before using the product.

Patch testing is recommended before using new cosmetic, skincare, hair or beauty products, particularly for customers with sensitive skin.

Discontinue use immediately if irritation, discomfort or an adverse reaction occurs.

Viora Cosmetics cannot guarantee that a product will be suitable for every individual's skin, hair or body.

5. Customer Responsibility & Product Use

Customers purchase and use products from Viora Cosmetics at their own responsibility.

Customers are responsible for using products only for their intended purpose and according to the instructions, warnings and safety information provided with the product.

To the extent permitted by applicable law, Viora Cosmetics will not be responsible for harm, injury, loss or damage resulting from:

Incorrect or improper use of a product.
Failure to follow product instructions or warnings.
Using a product for a purpose for which it was not intended.
Ignoring allergy or ingredient information.
Using a product despite experiencing an adverse reaction.
Unauthorised modification or alteration of a product.
Negligent or unsafe use.
Using expired or improperly stored products.
Sharing personal-use cosmetic or beauty products where this is not recommended.

Customers should immediately stop using any product that causes an unexpected reaction or appears damaged, contaminated or defective and contact Viora Cosmetics.

Nothing in these Terms excludes, restricts or limits any consumer rights or liability that cannot legally be excluded or limited under applicable South African law.

6. Hygiene & Personal-Use Products

For health and hygiene reasons, certain cosmetics and beauty products may not be eligible for return once opened or used, except where the product is defective or where a return, replacement or refund is required by applicable law.

Customers should inspect products upon delivery and contact us promptly if an item arrives damaged, incorrect or defective.

7. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

We reserve the right to accept or decline an order.

An order may be cancelled where:

A product is unavailable.
There is an obvious pricing or product-information error.
Payment cannot be processed.
Fraudulent activity is suspected.
Circumstances outside our reasonable control prevent fulfilment.

If an order is cancelled after payment has been received, an applicable refund will be processed.

8. Prices & Payments

All prices displayed on the Viora Cosmetics website are in South African Rand (ZAR) unless otherwise stated.

Prices may change without notice.

Payment must be successfully completed before an order is processed.

We reserve the right to correct obvious pricing or technical errors.

9. Shipping & Delivery

We deliver products within South Africa.

Estimated delivery times will be displayed on the website or during checkout where applicable.

Delivery times are estimates and may be affected by courier delays, public holidays, weather, strikes, incorrect delivery information or other circumstances outside our reasonable control.

Customers are responsible for providing an accurate delivery address and contact information.

10. Returns & Refunds

Returns, exchanges and refunds are handled in accordance with our Return & Refund Policy and applicable South African consumer-protection legislation.

Please review our Return & Refund Policy before placing an order.

11. Intellectual Property

All Viora Cosmetics branding, logos, photographs, graphics, text, designs and other website content are owned by Viora Cosmetics or used with appropriate permission.

You may not copy, reproduce, distribute, modify or commercially use our content without written permission.

12. Third-Party Services

Our website may use third-party services, including payment processors, delivery providers, website applications and other service providers.

Third-party services may have their own terms and privacy policies.

Viora Cosmetics is not responsible for the policies or practices of third-party websites or services.

13. Website Availability

We aim to keep our website available and functioning properly but cannot guarantee uninterrupted or error-free access.

We may temporarily suspend the website for maintenance, updates, security reasons or circumstances outside our reasonable control.

14. Limitation of Liability

To the maximum extent permitted by applicable South African law, Viora Cosmetics will not be responsible for losses or damages resulting from:

Misuse of products.
Failure to follow product instructions or warnings.
Incorrect information supplied by the customer.
Improper storage of products after delivery.
Unauthorised modification or alteration of products.
Delays caused by third-party delivery providers.
Circumstances outside our reasonable control.

Nothing in these Terms removes or limits any rights or remedies available to consumers under applicable South African law.

15. Privacy

Personal information collected through the Viora Cosmetics website will be handled in accordance with our Privacy Policy and applicable South African data-protection legislation.